For more than 25 years we’ve held an organization-wide conviction, that it’s our job to be the front line promoting and protecting your brand. Some of the world’s most prominent industry leaders, from telecommunication giants to technology power houses entrust STARTEK to uphold their reputations and to safe-guard their hard-won customers.
We work around the clock, around the world, and with great determination to ensure every customer interaction is one that authentically matters. It’s on this front line, in the moments of direct, person-to-person engagement, where the battle for customer loyalty lives or dies, and why we take our responsibility so seriously.
It’s how we do business — with our own customers and with yours.
Lance brings more than 25 years of executive experience across a range of service industries and has a proven track record of taking customer-centric companies to the next level. He has a strong business background having spent nearly three decades building companies across a wide range of industries, products, teams, and global operations. Lance was the founding CEO of PeopleSupport, a pioneer of BPO in the Philippines, and developed the company from its founding through its IPO and sale to Aegis. Under Lance’s leadership, PeopleSupport was ranked by Fortune as the 9th fastest growing US public company and was named Employer of the Year in the Philippines. Lance is also no stranger to Aegis having served as chief executive officer of Aegis USA.
Ramesh brings more than 30 years of global finance experience with an extensive track record of profitably growing BPO companies. He previously served as CFO of Aegis Global where he helped manage more than 40,000 employees, implemented various internal controls, and centralized the company’s treasury management system to improve working capital and cash flow management. Prior to Aegis, he also led the finance organization of prominent BPOs, including serving as CFO of The Minacs Group and Progeon (now Infosys BPO). Ramesh is particularly skilled at mergers and acquisitions, fundraising, risk management, taxation, and legal and compliance. He holds a Bachelor of Commerce degree from Mumbai University and is a Chartered Accountant and Certified Cost & Works Accountant.
“I’m fortunate to have had the opportunity to work with BPO teams on literally every continent – except Africa. That has enabled me to anticipate potential pit falls and better yet, to educate my team to bridge communication gaps and make good decisions at every level.”
20+ years of global BPO experience, including 1st-in operations in international markets, and proven team building with even the largest, most complex of client engagements, make Pete a highly valued member of the STARTEK leadership team.
Sandeep is a multi-faceted leader who brings more than 26 years of experience across contact center management, strategic planning, and project management. During his tenure with Aegis, Sandeep spearheaded the global performance improvement and process excellence initiatives as well as managed critical initiatives in productivity optimization and Six Sigma. He also headed operations for India CLM and Sri Lanka. Additionally, Sandeep played an instrumental role in launching a first-of-its-kind global command center, which provides real-time data updates across visually interactive dashboards to decipher actionable intelligence insights. Prior to Aegis, Sandeep held multi-functional roles across blue chip organizations like GE and Vodafone and also spearheaded the launch of Dell’s contact center operations in India. He holds a Bachelors’ degree in Electronics and Communications Engineering from Bangalore University.
During Joe’s 30-year career, he has successfully sold outsourced customer experience solutions to industry-leading brands across a wide variety of business sectors. He is also no stranger to the organization, having served as senior vice president of sales for PeopleSupport and Startek, where he helped both organizations expand into new vertical markets. At PeopleSupport, Joe helped lead the company’s meteoric growth and recognition by Fortune Magazine as one of the ten fastest growing public companies in the US. At Startek, Joe shepherded the company’s entry in the healthcare vertical and opened a new chapter in Startek’s growth. Earlier in his career, Joe’s tenacity and determination helped him over-achieve against stringent sales targets at Convergys and Client Logic.
SM brings nearly 30 years of HR experience across a variety of industries, including the technology, telecommunications, retail, oil, and consumer goods sectors. Throughout his career, he has executed innovative, forward-thinking strategies to attract, develop, reward, and retain top talent. Under SM’s leadership, Aegis Global has received 86 distinct HR awards from industry bodies such as Aon Hewitt, Great Place to Work, NASSCOM, CII, SHRM, People Matters, NCPEDP, Businessworld and BPeSA among others. A distinguished speaker and thought leader at various forums and associations, he is committed to creating a progressive workplace where employees thrive in a culture of empowerment, inclusion, and diversity. SM has also served as board director for Contact Center Company (CCC), the joint venture company of STC and Aegis in Saudi Arabia, and is a governing board member for the National Abilympic Association of India. He holds a Bachelor of Science degree and a Master of Business Administration degree from Kurukshetra University.
Wayne brings a broad spectrum of experience and expertise to STARTEK, including the development of technology and network designs, processes, products, and tools to drive business solutions and client offerings for the federal government as well as companies in the BPO and automotive manufacturing space. He is particularly skilled in network systems, Big Data analytics, and security as well as datacenter infrastructure, storage, and disaster recovery. Additionally, Wayne has been called upon to give expert testimony regarding telco regulatory and legal affairs. He holds a Six Sigma Black Belt, a Project Management Professional (PMP) certification from the Project Management Institute, and is a Cisco Call Center Architect Expert (CCCAE).
Abdullah is responsible for steering, growing and overseeing the overall business operations for CCC – a joint venture entity between Aegis and Saudi Telecom (STC), the 10th largest telecom company in the world. Prior to leading CCC, Abdulla spent more than 12 years of his career serving as General Manager of Customer Care for STC as well as served in various roles within the customer experience industry. Today, he is the nucleus of both strategic and operational leadership for business operations. His focus is on improving processes, productivity, and other key parameters, which have led to a radical improvement in the overall experience for STC customers. Abdullah is a graduate from King Fahd University, Riyadh in the Kingdom of Saudi Arabia (KSA).
Professor James A. Keaten earned his Ph.D. in Communication and Statistics from Penn State University. He was awarded a post-doctoral fellowship from Harvard University where he studied world religions. Prof. Keaten teaches both undergraduate and graduate courses at the University of Northern Colorado including intercultural communication, quantitative research methodology, leadership, and organizational communication.
He maintains three research tracks: (1) reticence—the study of individuals who are chronically silent, (2) the challenges and opportunities of pluralistic interfaith dialogue, and (3) the relationship between communicative disposition and use of computer mediated communication. James has earned numerous research and teaching awards, including Distinguished Scholar, Professor of the Year, and College Scholar of Humanities and Social Sciences. His research has been published in numerous scholarly journals, including Journal of International and Intercultural Communication, International Journal of Intercultural Relations, and Japanese Psychological Research. He serves on the editorial boards of four national/international scholarly journals.
James also serves as Global Chief Science Officer for STARTEK. He has served as international consultant for the customer support industries globally, including India, Japan, Korea, Central America, and the Philippines. He has a successful history in business consulting, covering such topics as instrument development, intercultural training, psychometric analysis, leadership development, and strategic planning.
Doug brings almost 20 years of legal experience to the company having begun his career as a litigator and commercial transactions associate with the Baker Donelson law firm. He also has extensive experience serving as in-house counsel in ever increasing roles of responsibility across a wide variety of industries, including healthcare, financial services, and business process outsourcing. He has spent the last five years as the head of Startek’s legal department where he is responsible for the global legal needs of the organization and maintaining the compliance obligations of a U.S. publicly traded company.
Global CEO and Director
Every one of our centers has a program dedicated to improving and supporting the communities they are a part of through direct involvement and volunteerism. While we know paying it forward feels great, it also just makes good business sense. We’ve seen first hand what third party studies reinforce all the time — that engaged employees who have a sense of belonging, also have less absenteeism, lower turnover and are more profitable.
In addition to taking care of the communities our sites are in, STARTEK prides itself in taking care of one another during times of hardship as well. In 2014, STARTEK launched WIN (Warriors In Need), a foundation intended to provide basic necessities and temporary relief to any STARTEK employee as result of disaster or extraordinary life events.
The program was conceived by employees, for employees, and is primarily funded by STARTEK employee contributions to help one another in times of great need. The program is in its infancy, but has already proven to be an essential resource for facing a critical crisis.
In the past year alone, STARTEK employees have:
STARTEK is a comprehensive contact center and business process outsourcing service company lead by and focused on what we call our culture. For over 25 years we have been committed to making a positive impact on our clients’ business results.
Our mission is to enable and empower, at every level of our organization, to promote our clients’ businesses every day and to bring value to our stakeholders. Our success stories and results speak for themselves.