News & Insight

STARTEK Announces Partnership With TriageLogic

Leading BPO expands medical triage solutions and provider medical support services

Greenwood Village, Colo. -- (July 19, 2017) – STARTEK, a leader in business process outsourcing services today announced a partnership with URAC accredited TriageLogic® to expand its medical triage solutions and provider medical support services. The partnership allows STARTEK to provide healthcare clients with an enhanced solution to evaluate and treat patients utilizing 24/7 medical triage based on the gold standard Schmitt-Thompson protocols by registered nurses.

TriageLogic’s secure, hosted solution is a repository for nursing protocols, physician/practice profiles and encounter documentation. The HIPAA-compliant software also provides clinics and hospitals with access to live patient logs and real-time patient updates with minimal integration.

“Our new partnership is just the beginning for STARTEK and TriageLogic as we seek to provide best-in-class solutions for our healthcare clients,” says Steve Heeg, vice president of healthcare operations for STARTEK. “This initial software implementation sets the stage for integration of TriageLogic’s suite of technology options within telemedicine as we expand supporting markets into 25 states through 2018.”

“We are excited to provide the TriageLogic platform and telehealth expertise to assist STARTEK in achieving their goals in providing outstanding patient care and innovative products for their healthcare clients,” says TriageLogic Medical Director and COO Ravi Raheja, MD.

STARTEK currently provides healthcare solutions to over 65 practices and 350 doctors. At any one time, patients and providers are assisted by STARTEK’s Triage Services staff, which includes registered nurses and patient coordinators led by a clinical nurse manager and operations manager. Other healthcare services include receivables management, nurse triage, enrollment, pharma, medical device management and patient customer service/scheduling. Please visit www.startekhealth.com for more information. 

About TriageLogic®

Founded in 2006, TriageLogic is a URAC accredited, physician-led provider of high-quality services and software for Telehealth. We integrate a unique blend of innovative communication solutions with medical expertise based on practical experience and a thorough understanding of the field. TriageLogic is a leading provider of top-quality triage technology, mobile applications, and call center solutions. The TriageLogic group serves over 9,000 physicians and covers over 18 million lives nationwide. With over 10 years of experience and six customizable products, TriageLogic continues to partner with private practices, hospitals, and corporations throughout the U.S. Visit www.TriageLogic.com for more information.

About STARTEK, Inc.

World class customer engagement starts with world class conversations – and that’s where we come in.  We’re STARTEK, and we specialize in orchestrating the ideal customer experience at the point of conversation between you and your customers.  Powered by the science of dialogue, our customer engagement specialists and communication scientists understand the human component of the contact center better than anyone.  Our omnichannel engagement solutions have helped countless brands, including JD Power award-winning companies, connect emotionally, solve issues, and improve net promoter scores.  Whether engaging on the phone, online, in person, in your contact center or in ours, STARTEK can help you turn your strong customer relationships into unbreakable ones.  Because the outcome of every customer engagement matters.  For more information, visit http://www.startek.com/.