For mobile operators, activating and managing subscriber identity modules (SIMs) require back-office specialists to complete a long series of tasks, often with redundant steps and data entry. For one large telecommunications client, STARTEK saw the opportunity to use automation and analytics to improve productivity, cycle time, and accuracy for this complex process.
Group t-shirts have been made, alarm clocks are set, coupons have been clipped, and online sales notifications are turned on. Customers are geared up and ready to snag some hot deals during the biggest shopping weekend of the year. Are you?...
Boosting Your Social Media This Holiday Season
Break out the multi-colored twinkle lights, moose mugs, and garland – the holiday season is officially upon us! As brands eagerly gear up for busiest shopping season of the year, it’s important to make a list and check your social strategy twice...
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