Information Services Group (ISG) recognized Startek® as a Global Leader in Social Media CX Services and WFH Services in the Global ISG Provider Lens™ Quadrant Report on Contact Center-Customer Experience Services 2022
The ISG study highlighted the following as Startek core strengths
Social Media CX Services
The ISG Provider Lens™ 2022 – Contact Center - Customer Experience Services research study analyzes the relevant software vendors/service providers in the Global market, based on a multi-phased research and analysis process, and positions these providers based on the ISG Research methodology.
Work from home services
A campus-on-cloud framework integrated with AI capabilities enables Startek to facilitate flexible working conditions that drive positive outcomes, including improvement in CSAT scores. Additionally, the company’s holistic work-from-anywhere toolkit and robust training management support firmly positioned Startek as a global Leader in Work From Home Services.
Startek offers a comprehensive product and service offering, strong market presence and an established competitive position. Startek Cloud helps upgrade the remote working infrastructure and manage remote working talent, while the Startek flagship solution, LISA, is a mature solution that comes with an extensive proven track record.
Director of Research and Principal Analyst
ISG
Insights
Analyst reports
Everest Group names Startek® as a Major Contender in Customer Experience Management (CXM) Services PEAK Matrix® Assessment 2024 – APAC
Download for insights on Startek® CXM investments, strengths, partnerships and ESG initiatives.
October 2024
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Startek® recognized as a Major Contender in Everest Group Customer Experience Management (CXM) Services PEAK Matrix® Assessment 2023 – APAC
Download for insights on Startek® CXM investments, strengths, partnerships and ESG initiatives.
October 2023
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Startek recognized as a leader in the U.S. by ISG Provider Lens™ Study in Customer Experience Services 2022
Download this analyst report to learn about Startek strengths in social media CX services, AI and analytics and work from home services.
October 2022
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Startek global capabilities recognized by Everest Group in Customer Experience Management (CXM) Requirements 2022
Download to learn about global enterprise needs, being a global CXM service provider and Startek® CXM capabilities overview.
September 2022
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Startek recognized with New Product Innovation Award
Download this analyst report by Frost & Sullivan to learn about Startek award-winning product innovation, empowering seamless transitions to a cloud-based environment.
June 2022
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Startek® Interaction Analytics wins 2024 BIG Awards for Business
Recognized for excellence in CX Innovation with AI-Driven insights.
November 2024
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