Future of customer experience with next-generation CX models
The CX industry is undergoing significant changes driven by technological advancements, shifting customer expectations and increasing global competition. This whitepaper provides a comprehensive guide for CX leaders to navigate these changes. Learn how to align your CX strategies with the latest performance and value-driven models to stay competitive and deliver superior customer experiences.
Download the whitepaper to discover
The rise of technology in CX
Explore how cutting-edge technologies like generative AI are revolutionizing customer interactions.
Know how businesses are leveraging AI to create emotionally connected customer relationships, streamline service delivery and empower human agents to focus on high-value tasks.
Transitioning from capacity-based to outcome-driven models
Understand the shift from traditional capacity-based pricing models, such as FTE and productive hour, to outcome-based models that focus on KPIs like customer satisfaction and retention rates.
Delve into the benefits and challenges of adopting flexible, innovative pricing approaches that align with business goals.
The power of hybrid models
Hybrid pricing models are becoming a game-changer for enterprises.
Learn how combining elements of capacity, transaction and outcome-based pricing create tailored, scalable solutions that improve efficiency, enhance customer experience and foster stronger partnerships between service providers and enterprises.
Future-proof your CX with next-gen models
The future of CX is defined by adaptability, innovation and partnership. Embracing next-generation models such as agent as a service and customer experience as a service will be key to driving business success in the coming years.
It is essential for brands to align CX strategies with performance-driven, outcome-based models to maintain a competitive edge.
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