The Art of Human Understanding,
The Science of AI
Talk to a CX expert
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The Art of Human Understanding,
The Science of AI
Talk to a CX expert
[wpr-template id=”11486″]
The Art of Human Understanding,
The Science of AI
The Art of Human Understanding,
The Science of AI
The new age of customer experience – CX trends report 2025
Empowering connections, elevating experiences globally.
CX Leadership
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years+
Delivering impactful experiences
Associates
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Supporting voice and non-voice services
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Building stronger customer connections
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Trusted by leading brands
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Global delivery with local flair
Solutions
Elevate your CX with modular solutions designed to grow with your business needs
Omnichannel Contact Center Solutions
One platform. Every channel. Infinite CX possibilities
Intelligent Automation and Self-service Solutions
Smarter self-service. Real results
Sales Growth and Retention Services
Fuel business growth with contact centers built to sell, retain and upsell
Customer Service Outsourcing Solutions
Global customer support. Local expertise. AI-powered precision
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CX Analytics and Consulting
Turn CX data into action—and action into ROI
Trust, Safety and Content Moderation Solutions
Combine AI precision and human insight to create a safer, more trusted digital experience
Case study
Startek helped a leading Canada based airline achieve 95% CSAT and 38% cost savings
Startek deployed a multilingual omnichannel support system powered by GPT-based real-time language translation.
Achieved
95%+ CSAT
Reduced operating costs by 38%
Increased handle time to 6.5 cases/hour
Improved translation accuracy to 98%+
View case study
Improved translation accuracy
0
%+
Case study
Startek helped a leading Canada based airline achieve 95% CSAT and 38% cost savings
Startek deployed a multilingual omnichannel support system powered by GPT-based real-time language translation.
Achieved
95%+ CSAT
Reduced operating costs by 38%
Increased handle time to 6.5 cases/hour
Improved translation accuracy to 98%+
View case study
Improved translation accuracy
0
%+
Case study
Startek helped a leading Canada based airline achieve 95% CSAT and 38% cost savings
Startek deployed a multilingual omnichannel support system powered by GPT-based real-time language translation.
Achieved
95%+ CSAT
Reduced operating costs by 38%
Increased handle time to 6.5 cases/hour
Improved translation accuracy to 98%+
View case study
Improved translation accuracy
0
%+
Case Study
Startek® Analytics boosted Telkom’s QoS by 6% and reduced Customer Effort Scores by 23%
Startek deployed Startek® Interaction Analytics, unifying agent and customer data with AI and NLP capabilities
20% improvement in quality of service score (QoS)
25% reduction in repeat calls
42% surge in first-contact resolution (FCR) ratings
15% reduction in average handle time (AHT)
View case study
Improved translation accuracy
0
%+
Case Study
Digital transformation delivers 34% call deflection for Jemena
Startek deployed 4 NLP voice bots, 112 intents, advanced IVR with outage messaging and integrated agent UI
34% call resolution via IVR virtual agent
100-second reduction in average handling time (AHT)
Reduced IVR navigation time with customized, scalable call routing system
Enhanced CX with CLI-based individual outage messaging
View case study
Improved translation accuracy
0
%+
Case study
Startek helped a leading Canada based airline achieve 95% CSAT and 38% cost savings
Startek deployed a multilingual omnichannel support system powered by GPT-based real-time language translation.
Achieved
95%+ CSAT
Reduced operating costs by 38%
Increased handle time to 6.5 cases/hour
Improved translation accuracy to 98%+
View case study
Improved translation accuracy
0
%+
Case Study
Startek® Analytics boosted Telkom’s QoS by 6% and reduced Customer Effort Scores by 23%
Startek deployed Startek® Interaction Analytics, unifying agent and customer data with AI and NLP capabilities
20% improvement in quality of service score (QoS)
25% reduction in repeat calls
42% surge in first-contact resolution (FCR) ratings
15% reduction in average handle time (AHT)
View case study
Improved translation accuracy
0
%+
Case Study
Digital transformation delivers 34% call deflection for Jemena
Startek deployed 4 NLP voice bots, 112 intents, advanced IVR with outage messaging and integrated agent UI
34% call resolution via IVR virtual agent
100-second reduction in average handling time (AHT)
Reduced IVR navigation time with customized, scalable call routing system
Enhanced CX with CLI-based individual outage messaging
View case study
Improved translation accuracy
0
%+
More case studies
Be inspired and unlock your potential with the latest perspectives
Startek® analytics boosted Telkom’s QoS by 6% and reduced Customer Effort Scores by 23%
Omnichannel sales support delivers 367% ROI for leading aftermarket automotive retailer
Digital transformation delivers 34% call deflection for Jemena
Startek® analytics boosted Telkom’s QoS by 6% and reduced Customer Effort Scores by 23%
Omnichannel sales support delivers 367% ROI for leading aftermarket automotive retailer
Digital transformation delivers 34% call deflection for Jemena
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Elevate your CX with modular AI-Powered solutions designed to grow with your business needs
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