Startek^® CX consulting

Reimagine your CX delivery with Startek^® CX consulting

Identify quicks wins and devise experiences that differentiate your brand to meet and exceed your business goals

Startek^® CX consulting

As a leading CX solutions provider with more than 30 years’ experience delivering CX transformation for leading brands across multiple industries, including telecom, retail, e-commerce, travel and hospitality, Startek^® is the ideal partner to devise and deploy your CX transformation strategy.

Proactively identifying quick wins, we ensure benefits are realized from Day One while our transformation roadmap ensures a clear focus on meeting and exceeding your business goals.

From deploying self-service solutions to reimagining business-wide CX delivery, Startek offers:

• Customer experience assessments – our teams conduct a thorough assessment of your brand’s CX delivery and identify and prioritize areas for improvement
• Journey mapping – we map your customer journey, identifying pain points and opportunities for improvement
• CX strategy development - we support your team to develop a clearly defined and actionable CX strategy that aligns with your business objectives
• Process redesign - Startek experts redesign your business processes to make them more efficient and effective
• CX training and coaching – deploying the proprietary Startek^® Ideal Dialogue methodology, we leverage the power of empathy to improve your teams’ customer service skills
• Technology implementation – we identify the most appropriate technologies and implement solutions based on your business needs, including chatbots, voice assistants, agent assist tools and process automation, to drive efficiency and improve customer satisfaction
• Metrics and analytics – we establish key performance indicators (KPIs) based on your business goals, and identify and implement the analytics tools required to effectively track and measure the success of your CX initiatives, while ensuring that data is easily accessible and presented in an easy-to-understand format
• Continuous improvement – consumers are constantly evolving and to keep pace, continuous improvement must be part of your ongoing CX activities. We work with your businesses to continually evaluate and recommend improvements to your CX initiatives.