Faster resolutions, happier customers
A leading Canada based airline renowned for connecting major Canadian and U.S. cities with budget-friendly air travel, faced significant operational challenges. Offering services like reservations, refunds and handling flight disruptions, they needed a partner to enhance customer satisfaction and streamline operations. Startek partnered with them to improve efficiency, reduce costs and elevate their customer experience.
The challenge
Startek solution
Startek deployed a multilingual omnichannel support system powered by GPT-based real-time language translation. By leveraging top-performing agents and customized tools, we rapidly cleared the ticket backlog and improved efficiency. Robust monitoring and industry-specific model refinement ensured seamless and accurate resolution.
The result
