The travel and hospitality sector encompasses hotels, resorts, airlines, cruise lines, tour operators and more, offering guests food, lodging and transportation services and plays a significant role in the global economy.
With a 3% annual growth rate through 2027, it commands 10% of the world's GDP. In this dynamic landscape, mastering CX is paramount, especially in this high-speed sector. This whitepaper examines the importance of customer experience in travel and hospitality, the impact of technology on customer experience and the best practices brands can leverage to enhance CX.
Download the whitepaper to discover
Importance of customer experience in the travel and hospitality industry
In the highly competitive travel and hospitality industry, providing a positive customer experience is crucial to retaining customers and attracting new ones. Prioritizing CX positions brands as leaders, fostering loyalty, recognition and stellar reputations. The result? Heightened loyalty, positive word-of-mouth and increased revenue.
Understanding customer experience in the travel and hospitality industry
Guests anticipate a memorable experience. Fail to deliver, they seek alternatives. Exceed expectations, and gain lifelong loyalty. Anticipate needs proactively. Learn to create positive CX, forging loyalists and brand evangelists.
Technology impact on travel and hospitality CX
Technology is changing the ways customers interact with travel and hospitality brands. It is now possible for guests to complete simple tasks themselves by clicking on a website to make reservations, visiting an online kiosk to check into their flight or downloading mobile apps that enable guests to unlock their hotel doors with a phone. Learn how to meet these expectations for complete satisfaction.
Best practices: How hotels and travel companies can enhance CX
An essential part of any brand's success, good CX is the ability to create an emotional connection with customers and build relationships that last. Travel and hospitality brands enhance customer experience with practices and strategies targeted to their customers’ needs with the kinds of experience most likely to have a positive impact —learn to ensure a great journey from planning to arrival.
Insights
Guides & whitepapers
Next-generation CX pricing for 2025
Unlock next-gen CX pricing insights—align strategies with value-driven models to meet evolving customer needs and maintain a competitive edge.
October 2024
Know moreGuides & whitepapers
Happy holidays: Delivering an effective retail ramp
Get valuable insights and practical strategies to optimize your contact center operations during open enrollment.
August 2024
Know moreGuides & whitepapers
Empowering contact center heroes
Gen AI revolutionizes customer service by enhancing agent productivity and CX. Learn about its transformative power in our eBook.
March 2024
Know moreGuides & whitepapers
Playing to win: Transforming agent experience with gamification
Get insights on the benefits, challenges and strategies for implementing gamification in customer experience.
September 2023
Know moreGuides & whitepapers
Startek®: Open enrollment Whitepaper
Get valuable insights and practical strategies to optimize your contact center operations during open enrollment.
July 2023
Know moreGuides & whitepapers
Empathy in the digital age: Redefining customer experience
Download this whitepaper to learn about empathy in the digital age and its impact on customer experience.
January 2023
Know more