Insights

Contact center intelligence – Benefits, features and use cases

Startek® Analytics boosted Telkom’s QoS by 6% and reduced Customer Effort Scores by 23% 

Are human-centric experiences possible with Gen AI? We think so! 

Chatbot vs. conversational AI: Key differences, types and examples

Generative AI in ecommerce: Key features and use cases

Top 10 must-know contact center automation innovations for 2024

Startek® recognized on 2024 IAOP Global Outsourcing 100® list 

Startek® wins 2024 People’s Choice Stevie® award for Favorite New Products 

From the ground up: My Startek® success story

Startek® earns prestigious recognition as India’s Best Companies To Work For 2024 

Startek® earns top honors in Comparably Awards for Best Career Growth and Best Leadership Teams 

Enhancing customer service efficiency with a virtual contact center: A comprehensive guide