Insights

Achieving success: My career journey to operations manager 

Understanding Generative AI: Exploring benefits, challenges and use cases

Generative AI for retail: maximizing potential

Elevate customer engagement with conversational AI technology

Startek® Philippines honored with the Philippines Best Employer Brand Award 2024 by Employer Branding Institute

Elevate CX with contact center quality management

Implementing Generative AI in customer service and ten use cases

Call center monitoring: enhance your customer satisfaction

Startek® Honduras earns Great Place To Work® Certification for 2024-25

Contact center intelligence – Benefits, features and use cases

Startek® Analytics boosted Telkom’s QoS by 6% and reduced Customer Effort Scores by 23% 

Are human-centric experiences possible with Gen AI? We think so!