Privacy policy

We at Startek (hereinafter referred to as “we” or “us”) are committed to respecting your privacy and protecting your personal information. We value our relationship with our business partners, clients and any party who may be interested in Startek’s business services and solutions for any reason and we are committed to protecting your information by handling it responsibly and safeguarding it using appropriate technical, administrative, physical, and logical security measures. It outlines the types of personal information collected on our website, how this data is used and safeguarded as well as how users may exercise their rights with respect to personal information. This Privacy Statement discloses our information gathering and dissemination practices and applies to Startek company pages, applications, communications, and services. This covers any individual who submits personal information relating to an identified or identifiable natural person (“Personal Data”) that Startek collects in connection with your registration process.

Overview

In general, using our site as a site visitor may be considered anonymous unless registered on portal: we do not engage in any activity that will personally identify our site visitors.

We use your IP address to help diagnose problems with our server, to administer our website, and to refine our site based on which features people use most often. Your IP address is also used to help identify you and to gather broad demographic information.

Registration

Using Startek website does not require registration of any kind other than voluntary registration for white papers, investor kits, alumni correspondence and registration to conferences and net sessions organized by Startek. The Personal Data collected will not be sold to anyone outside and will be solely used by Startek for one-on-one contact with the registrants. Any information that we have collected or stored about you may be transferred to a future purchaser of our company and/or its assets. The data collected is stored in a secure server with our ISP which will take periodic backups of it but will not give or sell them to anyone.

How do we collect Personal Data?

a. Directly: We obtain Personal Data directly from individuals in a variety of ways, including obtaining Personal Data from individuals who subscribe to our newsletters, visit our offices, or apply for open roles.

b. Indirectly: We obtain Personal Data indirectly about individuals from a variety of sources, including recruitment services and our clients. We may attach Personal Data to our customer relationship management records to better understand and serve our business clients, subscribers, and individuals, satisfy a legal obligation, or pursue our legitimate interests.

· Business clients: Our business clients may engage us to perform professional services which involves sharing Personal Data they control as part of that engagement.

· Recruitment services: We may obtain Personal Data about candidates from an employment agency, and other parties including former employers, and credit reference agencies.

What Personal Data will Startek collect?

The Personal Data we process may include your:

· Name, gender, age, and date of birth;

· Contact information, such as address, email, and mobile phone number;

· Country of residence;

· Family circumstances (for example, your marital status and dependents);

· Employment and education details (for example, the organization you work for, your job title and your education details); and

· Financial and tax-related information (for example your income, investments, and tax residency);

The Personal Data we collect may also include so called ‘sensitive’ or ‘special categories’ of Personal Data, such as details about your:

· Health Record;

· Disability Certificate; and

· Biometric Data.

What lawful reasons do we have for processing Personal Data?

We may rely on the following lawful reasons when we collect and use Personal Data to operate our business and provide our products and services:

· Contract: We may process Personal Data in order to fulfil our contractual obligations.

· Consent: We may rely on your freely given consent at the time you provided your Personal Data to us.

· Legitimate interests: We may rely on legitimate interests based on our evaluation that the processing is fair, reasonable, and balanced.

· Legal obligations and public interests: We may process Personal Data to meet regulatory and public interest obligations or mandates.

What will Startek do with your personal information?

We collect and use your Personal Data for legitimate purpose, including:

· To provide services to our clients;

· To meet legal or regulatory requirements;

· Conduct due diligence checks relating to the services;

· For other activities that form part of the operation of our business; and

· Promoting our professional services, products, and capabilities to existing and prospective business clients.

Whom do we share your Personal Data with?

We may share your information with:

· Other members of the Startek group companies or third parties that provide services;

· Relevant departments within our organization;

· Government or regulatory authorities as required by law; and

· Anyone to whom we may transfer our rights and/or obligations under the terms.

How long will Startek retain your Personal Data?

We seek to ensure that we only keep your Personal Data for the longest of:

· The period necessary for the relevant activity or services;

· Any retention period that is required by law; or

· The period in which litigation or investigations might arise in respect of the services.

Do we use Cookies?

Necessary cookies are used on all website visits to provide basic website functionality and support site navigation. Necessary cookies also initiate the cookie consent opt-in functionality.

Other types of cookies, such as analytics and marketing cookies, are used to understand the interests of website users and to serve the most relevant content to them. These cookies can be disabled at any time through the manage cookies link. The manage cookies link is accessible through the footer on every page of the website. Details of the cookies used on this website can be accessed through the manage cookies link.

Links

This website contains links to other websites. Startek is not responsible for the privacy practices or the contents of such websites, nor do we take any responsibility for the opinions of third parties expressed on or through our website.

Startek will abide by local laws and regulations wherever we provide the services globally.

Changes to this privacy statement

Startek reserves the right to modify or update our Privacy Policy at any time without notice, so we encourage you to review this policy from time to time.

How to contact us?

If you have a question, comment, or complaint, or wish to access a copy of your Personal Data or to correct/modify/change it if you believe it is inaccurate or if you wish to withdraw your consent at any time, please contact Startek Data Protection Officer at privacy@startek.com.