Solutions that engage, upskill and retain agents
From gamification to knowledge management, agent experience and effectiveness solutions from Startek® drive agent engagement and boost productivity
Engaged agents stay in their roles longer, gain a deeper understanding of your brand and deliver a better experience to your customers. Modern agent experience and effectiveness tools from Startek onboard agents faster, improve their productivity and ensure accurate information is consistently delivered to customers.
Agent experience and effectiveness solutions
Startek® Gamification
Enhance the agent experience for a better end-to-end customer experience
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Startek® AI Coach
Deploy on-demand training and real-to-life simulations that fast-track agent learning
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Startek® agent assist
Empower agents with in-the-moment support across voice and non-voice channels
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Why Startek®?
Cited on the Global Outsourcing 100® list by the International Association of Outsourcing Professionals®, Startek manages 500 million customer interactions each year for leading brands across the globe. Our expertise, built on effectively engaging our 43,000 associates, ensures your teams are set up for success.
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Insights
Press releases
Startek® recognized with multiple prestigious HR awards in Malaysia
Startek® Malaysia wins 3 top HR awards, including HR Asia Best Companies 2024, for inclusive policies, career growth focus, and strong student appeal.
December 2024
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Startek® recognized for Best CEO and Best Company Culture at the 2024 Comparably Awards
Startek® wins Best CEO & Best Company Culture at 2024 Comparably Awards, showcasing leadership excellence and a commitment to employee success.
December 2024
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Customer experience optimization: Importance and best practices
Explore proven strategies and techniques in customer experience optimization. Discover how to optimize customer experience for better conversions and loyalty.
December 2024
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From idea to impact: How innovation shapes my work at Startek®
Follow Irwin Cardozo's Startek® journey in marketing, from launching a new website to mastering cutting-edge digital tools.
December 2024
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What is a retail call center and why your business needs one?
Looking to optimize your retail support? Discover how retail call center services and outsourcing improve customer experience and drive success.
December 2024
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Startek® Honduras earns Dragon Award “Generation Y-Z” and celebrates leadership recognition
Startek Honduras wins the Dragon Award “Generation Y-Z” for fostering a Gen Y-Z-friendly workplace, highlighting innovation, inclusivity and growth.
December 2024
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Mastering call center campaigns: types, examples and best practices
Call center campaigns are organized efforts by a call center team to achieve specific goals through phone interactions. Learn types, examples & best practices.
December 2024
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