Solutions that engage, upskill and retain agents
From gamification to knowledge management, agent experience and effectiveness solutions from Startek® drive agent engagement and boost productivity
Engaged agents stay in their roles longer, gain a deeper understanding of your brand and deliver a better experience to your customers. Modern agent experience and effectiveness tools from Startek onboard agents faster, improve their productivity and ensure accurate information is consistently delivered to customers.
Agent experience and effectiveness solutions
Startek® Gamification
Enhance the agent experience for a better end-to-end customer experience
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Startek® AI Coach
Deploy on-demand training and real-to-life simulations that fast-track agent learning
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Startek® agent assist
Empower agents with in-the-moment support across voice and non-voice channels
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Why Startek®?
Cited on the Global Outsourcing 100® list by the International Association of Outsourcing Professionals®, Startek manages 500 million customer interactions each year for leading brands across the globe. Our expertise, built on effectively engaging our 43,000 associates, ensures your teams are set up for success.
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Insights
Blog
The future of retail: How AI is transforming retail industry
Discover how AI in retail is driving innovation, enhancing customer experiences, and shaping the future of the retail industry. Explore key use cases today!
January 2025
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Contact center performance management: Top 5 strategies
Boost efficiency and customer satisfaction with effective contact center performance management strategies. Learn how to enhance your operations today.
January 2025
Read moreGuides & whitepapers
The new age of customer experience – CX trends report 2025
Discover top CX trends for 2025 & learn how emerging tech & strategies can help your business deliver exceptional experiences & boost growth.
January 2025
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Customer experience optimization: Importance and best practices
Explore proven strategies and techniques in customer experience optimization. Discover how to optimize customer experience for better conversions and loyalty.
January 2025
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How telecom call centers tackle industry challenges and drive revenue
Explore proven strategies and techniques in customer experience optimization. Discover how to optimize customer experience for better conversions and loyalty.
January 2025
Read morePress releases
Startek® recognized with multiple prestigious HR awards in Malaysia
Startek® Malaysia wins 3 top HR awards, including HR Asia Best Companies 2024, for inclusive policies, career growth focus, and strong student appeal.
December 2024
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Startek® recognized for Best CEO and Best Company Culture at the 2024 Comparably Awards
Startek® wins Best CEO & Best Company Culture at 2024 Comparably Awards, showcasing leadership excellence and a commitment to employee success.
December 2024
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