Solutions that engage, upskill and retain agents
From gamification to knowledge management, agent experience and effectiveness solutions from Startek® drive agent engagement and boost productivity
Engaged agents stay in their roles longer, gain a deeper understanding of your brand and deliver a better experience to your customers. Modern agent experience and effectiveness tools from Startek onboard agents faster, improve their productivity and ensure accurate information is consistently delivered to customers.
Agent experience and effectiveness solutions
Startek® Gamification
Enhance the agent experience for a better end-to-end customer experience
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Startek® AI Coach
Deploy on-demand training and real-to-life simulations that fast-track agent learning
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Startek® agent assist
Empower agents with in-the-moment support across voice and non-voice channels
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Why Startek®?
Cited on the Global Outsourcing 100® list by the International Association of Outsourcing Professionals®, Startek manages 500 million customer interactions each year for leading brands across the globe. Our expertise, built on effectively engaging our 43,000 associates, ensures your teams are set up for success.
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Insights
Blog
Customer experience in financial services: What you need to know
Experience innovation with Conversational AI technology. Enhance customer engagement and streamline processes effortlessly. Learn more!
March 2025
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Startek® wins 2025 Artificial Intelligence Excellence Award for Generative AI Innovation
Startek® proudly announces its 2025 AI Excellence Award win for Generative AI innovation with Startek® Agent Assist, empowering agents in real-time support.
March 2025
Read moreCase studies
Startek helped a leading Canada based airline achieve 95% CSAT and 38% cost savings
Discover how Startek empowered a leading Canadian airline to achieve 95% customer satisfaction and 38% cost savings through innovative solutions.
March 2025
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Generative AI for travel and hospitality: What you need to know
Experience innovation with Conversational AI technology. Enhance customer engagement and streamline processes effortlessly. Learn more!
March 2025
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Customer experience analytics: Transform customer insights
Discover how customer experience analytics drive insights to optimize satisfaction and loyalty. Unlock actionable data for strategic business growth.
March 2025
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Startek® wins Bronze Stevie® Award for excellence in customer experience
Startek® was awarded the Bronze Stevie Award for excellence in customer experience in March 2025.
March 2025
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How sustainability transforms customer experience for brands
Learn how proactive customer service improves satisfaction, reduces costs, and enhances retention with industry-specific examples and strategies.
March 2025
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