Solutions that engage, upskill and retain agents
From gamification to knowledge management, agent experience and effectiveness solutions from Startek® drive agent engagement and boost productivity
Engaged agents stay in their roles longer, gain a deeper understanding of your brand and deliver a better experience to your customers. Modern agent experience and effectiveness tools from Startek onboard agents faster, improve their productivity and ensure accurate information is consistently delivered to customers.
Agent experience and effectiveness solutions
Startek® Gamification
Enhance the agent experience for a better end-to-end customer experience
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Startek® AI Coach
Deploy on-demand training and real-to-life simulations that fast-track agent learning
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Startek® agent assist
Empower agents with in-the-moment support across voice and non-voice channels
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Why Startek®?
Cited on the Global Outsourcing 100® list by the International Association of Outsourcing Professionals®, Startek manages 500 million customer interactions each year for leading brands across the globe. Our expertise, built on effectively engaging our 43,000 associates, ensures your teams are set up for success.
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Insights
Press releases
Startek® Interaction Analytics wins 2024 BIG Awards for Business
Recognized for excellence in CX Innovation with AI-Driven insights.
November 2024
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AI simulations and game-based learning method: Enhance agent training
Boost agent training with AI simulations and gamified learning, fostering agile problem-solving and improved customer interactions in an engaging environment.
November 2024
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Conversational AI consulting services: Enhancing your CX
Discover how conversational AI consulting can transform your business. Get in touch with Startek’s expert conversational AI consultants now!
November 2024
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AI and agents: How will they co-exist and the role of humans in the middle
Discover how AI and human agents work together to boost productivity, speed responses, and improve customer satisfaction.
November 2024
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Startek® propels Telkom to top honors in 2024 Ask Afrika Orange Index for Call Centre Excellence
Recognized for outstanding call centre performance and strategic partnership with Telkom.
October 2024
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Startek® India recognized with the prestigious SHRM HR Excellence Award 2024 for ‘Excellence in Managing the Distributed Workforce’
Startek® has been awarded the SHRM HR Excellence Award 2024 for 'Excellence in Managing the Distributed Workforce'.
October 2024
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Next-generation CX pricing for 2025
Unlock next-gen CX pricing insights—align strategies with value-driven models to meet evolving customer needs and maintain a competitive edge.
October 2024
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