Deploy on-demand training and real-to-life simulations that fast-track agent learning with Startek® AI Coach
Simulate real-life customer interactions, including live chat and voice, to perfect agents’ skills, reduce agent attrition and enhance the customer experience (CX)
The progression from training class to production floor can be a daunting experience for new customer service agents. Managing live interactions requires agents to focus attention on the customer and understand their needs while moving between screens to record and access information. At the same time, agents must be knowledgeable about internal processes and changing product and service information.
With as many as 96% of customers willing to go elsewhere in response to poor service, your brand can’t afford to leave agent training to chance.
Startek® AI Coach
Startek® AI Coach brings on-demand training to contact center teams. By simulating real-life customer contacts, including live chat and voice interactions, agents can perfect their skills in a safe environment.
High-grade speech-to-text transcription and AI models enable Startek AI Coach to prompt best practice actions in real-time, increasing speed to proficiency.
A powerful training tool, Startek AI Coach tracks agent progress over time delivering automated coaching sessions, providing insights and recommending development areas, and maximizing the effectiveness of time spent with live coaches.
- Master entry-level skills in a safe environment, including call types, soft skills and adoption of best practices
- Suggest learning resources such as e-learning modules
- Speed up new hire training by mastering high-impact topics, simulating scorecards and enabling immersive call listening
- Drive continuous improvement by closing agent skill gaps among new and tenured agents
- Drive confidence and efficiency with ongoing learning opportunities for live agents
Features
Ensure training involves real-life scenarios
Deliver on-demand learning for agents in the course of their work
Improve the agent experience
Impact
19%
increase in speed to proficiency
25%
increase in customer satisfaction (CSAT)
31%
reduction in agent attrition
Explore more solutions
Startek® agent assist
Empower agents with in-the-moment support across voice and non-voice channels
Learn more
Startek® Gamification
Enhance the agent experience for a better end-to-end customer experience
Learn moreInsights
Press releases
Startek® recognized with multiple prestigious HR awards in Malaysia
Startek® Malaysia wins 3 top HR awards, including HR Asia Best Companies 2024, for inclusive policies, career growth focus, and strong student appeal.
December 2024
Read morePress releases
Startek® recognized for Best CEO and Best Company Culture at the 2024 Comparably Awards
Startek® wins Best CEO & Best Company Culture at 2024 Comparably Awards, showcasing leadership excellence and a commitment to employee success.
December 2024
Read moreBlog
Customer experience optimization: Importance and best practices
Explore proven strategies and techniques in customer experience optimization. Discover how to optimize customer experience for better conversions and loyalty.
December 2024
Read moreBlog
From idea to impact: How innovation shapes my work at Startek®
Follow Irwin Cardozo's Startek® journey in marketing, from launching a new website to mastering cutting-edge digital tools.
December 2024
Read moreBlog
What is a retail call center and why your business needs one?
Looking to optimize your retail support? Discover how retail call center services and outsourcing improve customer experience and drive success.
December 2024
Read morePress releases
Startek® Honduras earns Dragon Award “Generation Y-Z” and celebrates leadership recognition
Startek Honduras wins the Dragon Award “Generation Y-Z” for fostering a Gen Y-Z-friendly workplace, highlighting innovation, inclusivity and growth.
December 2024
Read moreBlog
Mastering call center campaigns: types, examples and best practices
Call center campaigns are organized efforts by a call center team to achieve specific goals through phone interactions. Learn types, examples & best practices.
December 2024
Read more