Enhance the agent experience for a better end-to-end customer experience with Startek
Combine Voice of the Customer (VoC) insights with customer and agent interaction data to gamify the agent experience, driving agent engagement, improving agent performance and delivering a superior customer experience (CX).
Startek® enables brands to understand the end-to-end customer journey by combining VoC data with customer and agent interaction data. Best-loved brands are built on world-class CX. But how do you know where to focus your effort? And how do you replicate the behaviors of your best agents across your whole team?
But how do you know where to focus your effort? And how do you replicate the behaviors of your best agents across your whole team?
Together, these insights provide visibility across the customer journey. By combining customer and agent touch points and correlating this information with customer insights, behaviors that drive desired customer outcomes are identified. Gamification focuses agent effort on the actions with the most impact, enhancing both the agent and customer experience.
Startek® Gamification
Startek Gamification connects data across contact center metrics to identify agent behaviors and employs AI to provide insights on agent performance. A real-time view of individual performance drives employee engagement while gamification modules drive desired behaviors, leading to operational efficiencies.
More than just another visualization or gamification app, Startek Gamification is a performance management platform that uses data science to combine data visualization, behavior science and gamification.
A global CX solutions provider with 30 years’ expertise, Startek powers more than 500 million customer interactions every year. By combining our deep understanding of customer needs across industries with customer and agent data, brands can drive the agent behaviors that lead to the most positive customer outcomes.
Features
Expand agent expertise through personalized microlearning
Build an engaging, high-performance culture in both remote and onsite teams
Deliver in-the-moment feedback for better outcomes
Increase interaction between leaders and their teams
Impact
10%
reduction in average handle time (AHT)
10%
increase in first contact resolution (FCR)
5%
increase in customer satisfaction (CSAT)
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Startek® AI Coach
Deploy on-demand training and real-to-life simulations that fast-track agent learning
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Insights
Press releases
Startek® recognized with multiple prestigious HR awards in Malaysia
Startek® Malaysia wins 3 top HR awards, including HR Asia Best Companies 2024, for inclusive policies, career growth focus, and strong student appeal.
December 2024
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Startek® recognized for Best CEO and Best Company Culture at the 2024 Comparably Awards
Startek® wins Best CEO & Best Company Culture at 2024 Comparably Awards, showcasing leadership excellence and a commitment to employee success.
December 2024
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Customer experience optimization: Importance and best practices
Explore proven strategies and techniques in customer experience optimization. Discover how to optimize customer experience for better conversions and loyalty.
December 2024
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From idea to impact: How innovation shapes my work at Startek®
Follow Irwin Cardozo's Startek® journey in marketing, from launching a new website to mastering cutting-edge digital tools.
December 2024
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What is a retail call center and why your business needs one?
Looking to optimize your retail support? Discover how retail call center services and outsourcing improve customer experience and drive success.
December 2024
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Startek® Honduras earns Dragon Award “Generation Y-Z” and celebrates leadership recognition
Startek Honduras wins the Dragon Award “Generation Y-Z” for fostering a Gen Y-Z-friendly workplace, highlighting innovation, inclusivity and growth.
December 2024
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Mastering call center campaigns: types, examples and best practices
Call center campaigns are organized efforts by a call center team to achieve specific goals through phone interactions. Learn types, examples & best practices.
December 2024
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