Enhance the agent experience for a better end-to-end customer experience with Startek
Combine Voice of the Customer (VoC) insights with customer and agent interaction data to gamify the agent experience, driving agent engagement, improving agent performance and delivering a superior customer experience (CX).
Startek® enables brands to understand the end-to-end customer journey by combining VoC data with customer and agent interaction data. Best-loved brands are built on world-class CX. But how do you know where to focus your effort? And how do you replicate the behaviors of your best agents across your whole team?
But how do you know where to focus your effort? And how do you replicate the behaviors of your best agents across your whole team?
Together, these insights provide visibility across the customer journey. By combining customer and agent touch points and correlating this information with customer insights, behaviors that drive desired customer outcomes are identified. Gamification focuses agent effort on the actions with the most impact, enhancing both the agent and customer experience.
Startek® Gamification
Startek Gamification connects data across contact center metrics to identify agent behaviors and employs AI to provide insights on agent performance. A real-time view of individual performance drives employee engagement while gamification modules drive desired behaviors, leading to operational efficiencies.
More than just another visualization or gamification app, Startek Gamification is a performance management platform that uses data science to combine data visualization, behavior science and gamification.
A global CX solutions provider with 30 years’ expertise, Startek powers more than 500 million customer interactions every year. By combining our deep understanding of customer needs across industries with customer and agent data, brands can drive the agent behaviors that lead to the most positive customer outcomes.
Features
Expand agent expertise through personalized microlearning
Build an engaging, high-performance culture in both remote and onsite teams
Deliver in-the-moment feedback for better outcomes
Increase interaction between leaders and their teams
Impact
10%
reduction in average handle time (AHT)
10%
increase in first contact resolution (FCR)
5%
increase in customer satisfaction (CSAT)
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Startek® AI Coach
Deploy on-demand training and real-to-life simulations that fast-track agent learning
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Insights
Press releases
Startek® Interaction Analytics wins 2024 BIG Awards for Business
Recognized for excellence in CX Innovation with AI-Driven insights.
November 2024
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AI simulations and game-based learning method: Enhance agent training
Boost agent training with AI simulations and gamified learning, fostering agile problem-solving and improved customer interactions in an engaging environment.
November 2024
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Conversational AI consulting services: Enhancing your CX
Discover how conversational AI consulting can transform your business. Get in touch with Startek’s expert conversational AI consultants now!
November 2024
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AI and agents: How will they co-exist and the role of humans in the middle
Discover how AI and human agents work together to boost productivity, speed responses, and improve customer satisfaction.
November 2024
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Startek® propels Telkom to top honors in 2024 Ask Afrika Orange Index for Call Centre Excellence
Recognized for outstanding call centre performance and strategic partnership with Telkom.
October 2024
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Startek® India recognized with the prestigious SHRM HR Excellence Award 2024 for ‘Excellence in Managing the Distributed Workforce’
Startek® has been awarded the SHRM HR Excellence Award 2024 for 'Excellence in Managing the Distributed Workforce'.
October 2024
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Next-generation CX pricing for 2025
Unlock next-gen CX pricing insights—align strategies with value-driven models to meet evolving customer needs and maintain a competitive edge.
October 2024
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