Deliver real-time, personalized, and effortless social CX with Startek® LISA

Combining customer insights and intelligence with internal data, Startek LISA enables personalized social media experiences that drive loyalty and engagement.

customer

In 2022 there were 4.62 billion social media users across the globe. With as many as 23% of consumers sharing brand or company content, social media is an important consideration for every business. Brands must carefully manage their reputation, monitor third-party content and respond quickly to customer queries and concerns.

But with an expanding array of channels, from Facebook to Twitter to Instagram to Whatsapp, without an effective social media management platform it can be hard for brands to effectively engage with consumers in their channel of choice.

Startek® LISA

The award-winning Startek® LISA is an industry-leading social media and reputation management solution.

Collating customer insights and intelligence from social media sites, news media and other online sources and integrating this with internal data and CRM systems, Startek LISA creates holistic customer profiles, enabling agents to provide real-time, personalized and effortless customer experiences.

Startek LISA delivers impact through powerful analytics:

  • Brand conversation analysis
  • Buzz trends
  • Sentiment analysis
  • Demographic breakdown
  • Platform distribution
  • Customer issue type & distribution analysis
  • Influencer breakdown - positive and negative
  • Share of social chatter analysis
  • Fan engagement breakdown

Case study

Startek LISA AUTOMOTIVE

Proactive Social Media Management Increases Engagement by 100%

The challenge

Our client, a leading global aftermarket automotive retailer, prioritizes delivering market-leading customer experience (CX) at every customer touchpoint.

Our client wanted to leverage social media and communities to create stronger brand affinity and turned to Startek for support, building on the existing successful partnership delivering phone, chat and email-based sales support.

The Startek® solution
  • Implemented dedicated Social Media and Communities team
  • Prioritized positive brand experience across social channels, including Facebook, Twitter, Instagram, WhatsApp and Amazon reviews
  • Devised proactive social media strategy
  • Respond in real-time
  • Identify consumers posting about flat tire as potential customers, offer relevant promotions creating positive brand moments
The results
  • 100% increase in engagement via social channels
Startek LISA Telecom

Delivering Best-in-Class Social CX with Startek® LISA

The challenge

Our client, a leading telecoms company, wanted to create a more engaging brand-led experience across social media channels and languages.

Startek worked in partnership with the clients’ business transformation, marketing and customer support teams to develop a consistent and brand-appropriate experience.

The Startek® solution
  • Implemented a 24/7 social media strategy leveraging Startek LISA
  • AI workflows, enabled through the Startek LISA technology, streamlining interactions and providing insights through detailed analytics
  • Monitor 100+ data sources to effectively capture and manage customer comments and concerns
  • Deployed multilingual support teams
  • Integrated front and back-office support teams for a consistent end-to-end experience
The results
  • 15-minute query response time
  • 6-hour critical issue
  • Fastest industry query response time (as measured by client)

Features

Online reputation management
Online reputation management
Social reporting
Social reporting
Visualize data across business centers
Visualize data across business centers
360-degree customer view
360-degree customer view

Explore more solutions

Call center agents happily working on a omnichannel contact center
Startek® omnichannel contact center

Deliver world-class CX across channels

Learn more
A customer happy with chatbot support
Startek® conversational AI

Engage customers with human-like automated conversations

Learn more
A call center leader coaching the newly hired agent
Startek® knowledge management

Preserve institutional knowledge and share agent expertise

Learn more

Insights

Press releases

Excellence in CX awards 2025
Startek® Generative AI wins 2025 Excellence in Customer Service Award for Technology of the Year

Startek® proudly announces its 2025 AI Excellence Award win for Generative AI innovation with Startek® Agent Assist, empowering agents in real-time support.

April 2025

Read more

Blog

Field engineer at at an electric grid
Omnichannel support in energy & utilities BPO: Meeting customer expectations

Learn about omnichannel contact center software, its key features, benefits, top 2025 solutions, and how to implement them for better customer service.

April 2025

Read more

Press releases

A happy CX team celebrating an award win
Startek® South Africa honored with Best Employer Brand Award at the South Africa Leadership Awards 2025

Startek® South Africa proudly receives the Best Employer Brand Award 2025 at the South Africa Leadership Awards, celebrating excellence in HR leadership.

April 2025

Read more

Blog

Omnichannel CX contact center
Omnichannel contact center software: Everything you need to know

Learn about omnichannel contact center software, its key features, benefits, top 2025 solutions, and how to implement them for better customer service.

April 2025

Read more

Press releases

Startek® Australia recognized as a 5-Star Employer of Choice 2025 by HRD for third consecutive year 
Startek® Australia recognized as a 5-Star Employer of Choice 2025 by HRD for third consecutive year 

In Q1 2025, Startek® earned three Comparably awards, showcasing its commitment to a positive company outlook, empowering women, and fostering diversity.

April 2025

Read more

Blog

Financial services Call center
Customer experience in financial services: What you need to know

Experience innovation with Conversational AI technology. Enhance customer engagement and streamline processes effortlessly. Learn more!

March 2025

Read more

Press releases

Startek AI Intelligence excellence award 2025
Startek® wins 2025 Artificial Intelligence Excellence Award for Generative AI Innovation

Startek® proudly announces its 2025 AI Excellence Award win for Generative AI innovation with Startek® Agent Assist, empowering agents in real-time support.

March 2025

Read more
View all

Stay connected

Please enter a valid email address.
Please select the checkbox before submitting the registration form.
Thank you for sharing your details. We look forward to keeping in touch.