Deliver real-time, personalized, and effortless social CX with Startek® LISA

Combining customer insights and intelligence with internal data, Startek LISA enables personalized social media experiences that drive loyalty and engagement.

customer

In 2022 there were 4.62 billion social media users across the globe. With as many as 23% of consumers sharing brand or company content, social media is an important consideration for every business. Brands must carefully manage their reputation, monitor third-party content and respond quickly to customer queries and concerns.

But with an expanding array of channels, from Facebook to Twitter to Instagram to Whatsapp, without an effective social media management platform it can be hard for brands to effectively engage with consumers in their channel of choice.

Startek® LISA

The award-winning Startek® LISA is an industry-leading social media and reputation management solution.

Collating customer insights and intelligence from social media sites, news media and other online sources and integrating this with internal data and CRM systems, Startek LISA creates holistic customer profiles, enabling agents to provide real-time, personalized and effortless customer experiences.

Startek LISA delivers impact through powerful analytics:

  • Brand conversation analysis
  • Buzz trends
  • Sentiment analysis
  • Demographic breakdown
  • Platform distribution
  • Customer issue type & distribution analysis
  • Influencer breakdown - positive and negative
  • Share of social chatter analysis
  • Fan engagement breakdown

Case study

Startek LISA AUTOMOTIVE

Proactive Social Media Management Increases Engagement by 100%

The challenge

Our client, a leading global aftermarket automotive retailer, prioritizes delivering market-leading customer experience (CX) at every customer touchpoint.

Our client wanted to leverage social media and communities to create stronger brand affinity and turned to Startek for support, building on the existing successful partnership delivering phone, chat and email-based sales support.

The Startek® solution
  • Implemented dedicated Social Media and Communities team
  • Prioritized positive brand experience across social channels, including Facebook, Twitter, Instagram, WhatsApp and Amazon reviews
  • Devised proactive social media strategy
  • Respond in real-time
  • Identify consumers posting about flat tire as potential customers, offer relevant promotions creating positive brand moments
The results
  • 100% increase in engagement via social channels
Startek LISA Telecom

Delivering Best-in-Class Social CX with Startek® LISA

The challenge

Our client, a leading telecoms company, wanted to create a more engaging brand-led experience across social media channels and languages.

Startek worked in partnership with the clients’ business transformation, marketing and customer support teams to develop a consistent and brand-appropriate experience.

The Startek® solution
  • Implemented a 24/7 social media strategy leveraging Startek LISA
  • AI workflows, enabled through the Startek LISA technology, streamlining interactions and providing insights through detailed analytics
  • Monitor 100+ data sources to effectively capture and manage customer comments and concerns
  • Deployed multilingual support teams
  • Integrated front and back-office support teams for a consistent end-to-end experience
The results
  • 15-minute query response time
  • 6-hour critical issue
  • Fastest industry query response time (as measured by client)

Features

Online reputation management
Online reputation management
Social reporting
Social reporting
Visualize data across business centers
Visualize data across business centers
360-degree customer view
360-degree customer view

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Insights

Press releases

GPTW india 2025
Startek® India earns Great Place To Work® Certification™ for 2025-26 

Startek® India announces its Great Place To Work® Certification™ for 2025-26, highlighting its commitment to an inclusive and high-trust workplace culture.

February 2025

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Blog

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The role of resilience and agility in modern customer experience

Learn how proactive customer service improves satisfaction, reduces costs, and enhances retention with industry-specific examples and strategies.

February 2025

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Press releases

Top of Mind
Startek® Honduras recognized as a top-of-mind employer in the Employers for Youth (EFY) 2024 ranking 

Startek® Honduras proudly ranks as a Top-of-Mind Employer in the EFY 2024 list, showcasing its commitment to youth employment & workplace culture.

February 2025

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Blog

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The power of hybrid AI-human support in customer service

Discover how hybrid AI-human support enhances efficiency, personalization, and customer satisfaction while overcoming AI and human-only model limitations.

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Press releases

HCA 2025
Startek® wins Gold for Excellence in Hybrid Work Management at Economic Times Human Capital Awards 2025

Startek® wins Gold at the Economic Times Human Capital Awards 2025 for its outstanding hybrid work management and employee engagement initiatives.

February 2025

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Blog

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Proactive customer service: Definition, benefits and strategies

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February 2025

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Press releases

Golden peacock hr award
Startek® India wins Golden Peacock HR Excellence award 

Recognized for outstanding HR practices and commitment to employee experience.

February 2025

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