By automating routine and repetitive tasks, efficiency can be achieved

Combine information across data sources to build a real-time view of customer feedback and power data-driven decision-making.

Automated Quality Management (AQM) enables organizations to manage the quality of their products and services more efficiently and effectively by automating quality management processes and tasks

AQM systems automate the process of tracking and managing customer complaints and feedback or monitor and analyze data to identify areas for improvement.

By employing AQM solutions, brands are able to meet regulatory requirements and gain a more comprehensive and real-time understanding of the quality of their products and processes. This enables data-driven decisions and continuous improvement of their quality management practices.

Startek® Automated Quality Management

Startek® Automated Quality Management combines information stored in document systems such as databases, call notes, and call dispositions with data sources including emails, calls, and chats to deliver actionable business insights.

Delivered in easy-to-interpret visual formats, Startek Automated Quality Management puts actionable data within easy reach of decision-makers.

Deployed across attended and self-service channels, Startek Automated Quality Management ensures customers receive consistent, accurate, and high-quality experiences. In live channels, such as voice or chat, automated quality management validates that agents are following best practices and providing accurate and consistent responses to customers. When deployed in a digital environment, automated quality management validates the accuracy and effectiveness of information, such as that in knowledge bases or provided by chatbots. By automating these processes, Startek Automated Quality Management eliminates the risk of human error.

Features

Improve efficiency and accuracy with automation.

Boost efficiency by automating manual and repetitive tasks
Boost efficiency by automating manual and repetitive tasks
Increase accuracy by eliminating manual errors and inconsistencies
Increase accuracy by eliminating manual errors and inconsistencies
Give greater visibility into your quality management processes
Give greater visibility into your quality management processes
Meet regulatory requirements by automating audits
Meet regulatory requirements by automating audits

Explore more solutions

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Insights

Blog

Financial services Call center
Customer experience in financial services: What you need to know

Experience innovation with Conversational AI technology. Enhance customer engagement and streamline processes effortlessly. Learn more!

March 2025

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Press releases

2025 Artificial Intelligence Excellence Award
Startek® wins 2025 Artificial Intelligence Excellence Award for Generative AI Innovation

Startek® proudly announces its 2025 AI Excellence Award win for Generative AI innovation with Startek® Agent Assist, empowering agents in real-time support.

March 2025

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Case studies

Flair airlines CS
Startek helped a leading Canada based airline achieve 95% CSAT and 38% cost savings

Discover how Startek empowered a leading Canadian airline to achieve 95% customer satisfaction and 38% cost savings through innovative solutions.

March 2025

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Blog

female traveller using Gen Ai for her travels
Generative AI for travel and hospitality: What you need to know

Experience innovation with Conversational AI technology. Enhance customer engagement and streamline processes effortlessly. Learn more!

March 2025

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Blog

Happy consumer looking at phone
Customer experience analytics: Transform customer insights 

Discover how customer experience analytics drive insights to optimize satisfaction and loyalty. Unlock actionable data for strategic business growth.

March 2025

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Press releases

bronze stevie 2025
Startek® wins Bronze Stevie® Award for excellence in customer experience

Startek® was awarded the Bronze Stevie Award for excellence in customer experience in March 2025.

March 2025

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Blog

92% of buyers have confidence in brands that prioritize social and environmental responsibility.
How sustainability transforms customer experience for brands

Learn how proactive customer service improves satisfaction, reduces costs, and enhances retention with industry-specific examples and strategies.

March 2025

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