Deliver human-like automated conversations with Startek® Conversational AI

Automate routine tasks to deliver fast, 24/7 service, deflecting calls from voice-based channels and improving customer satisfaction.

By leveraging artificial intelligence (AI), conversational AI enables your customers to have human-like conversations with self-service tools including chatbots and automated messaging solutions.

The combination of natural language processing (NLP) and machine learning algorithms enables conversational AI-based solutions to understand your customer’s intent and deliver a relevant and conversational response in a scalable solution.

 

Startek® Conversational AI

Startek® Conversational AI automates high-volume interactions and routine inquiries to eliminate wait times, driving cost efficiencies and increasing customer satisfaction.

  • Effortless automation – through human-like interactions, your customers can instantly access intuitive support for bill payments, password resets, order status inquiries, device set up and more
  • Personalized, 24/7 support – Staffing a contact center 24/7 may not be cost-effective but automated solutions make it possible for your brand to be there for your customers around the clock
  • Seamless escalations – automation can contain the majority of common queries but sometimes only a live agent can offer the required support. If the AI is unable to answer the query, Startek Conversational AI seamlessly transfers the customer and their interaction history to a live agent
  • Multilingual support – voice and chatbots can be trained to respond to customers in their preferred language, enhancing the customer experience without the investment in native-speaking live agents
  • Easy integrations – Startek Conversational AI can be integrated across communication channels, including social media, text messages, websites, email and voice calls

Features

Deliver instant, 24/7 service at scale.

Contain contacts in automated channels
Contain contacts in automated channels
Deflect live interactions to automated channels
Deflect live interactions to automated channels
Enhance CX across connected channels
Enhance CX across connected channels
Increase cross and upselling opportunities
Increase cross and upselling opportunities

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Insights

Blog

Financial services Call center
Customer experience in financial services: What you need to know

Experience innovation with Conversational AI technology. Enhance customer engagement and streamline processes effortlessly. Learn more!

March 2025

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Press releases

2025 Artificial Intelligence Excellence Award
Startek® wins 2025 Artificial Intelligence Excellence Award for Generative AI Innovation

Startek® proudly announces its 2025 AI Excellence Award win for Generative AI innovation with Startek® Agent Assist, empowering agents in real-time support.

March 2025

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Case studies

Flair airlines CS
Startek helped a leading Canada based airline achieve 95% CSAT and 38% cost savings

Discover how Startek empowered a leading Canadian airline to achieve 95% customer satisfaction and 38% cost savings through innovative solutions.

March 2025

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Blog

female traveller using Gen Ai for her travels
Generative AI for travel and hospitality: What you need to know

Experience innovation with Conversational AI technology. Enhance customer engagement and streamline processes effortlessly. Learn more!

March 2025

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Blog

Happy consumer looking at phone
Customer experience analytics: Transform customer insights 

Discover how customer experience analytics drive insights to optimize satisfaction and loyalty. Unlock actionable data for strategic business growth.

March 2025

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Press releases

bronze stevie 2025
Startek® wins Bronze Stevie® Award for excellence in customer experience

Startek® was awarded the Bronze Stevie Award for excellence in customer experience in March 2025.

March 2025

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Blog

92% of buyers have confidence in brands that prioritize social and environmental responsibility.
How sustainability transforms customer experience for brands

Learn how proactive customer service improves satisfaction, reduces costs, and enhances retention with industry-specific examples and strategies.

March 2025

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