Enhance the agent experience for a better end-to-end customer experience with Startek
Combine Voice of the Customer (VoC) insights with customer and agent interaction data to gamify the agent experience, driving agent engagement, improving agent performance and delivering a superior customer experience (CX).
Startek® enables brands to understand the end-to-end customer journey by combining VoC data with customer and agent interaction data. Best-loved brands are built on world-class CX. But how do you know where to focus your effort? And how do you replicate the behaviors of your best agents across your whole team?
But how do you know where to focus your effort? And how do you replicate the behaviors of your best agents across your whole team?
Together, these insights provide visibility across the customer journey. By combining customer and agent touch points and correlating this information with customer insights, behaviors that drive desired customer outcomes are identified. Gamification focuses agent effort on the actions with the most impact, enhancing both the agent and customer experience.
Startek® Gamification
Startek Gamification connects data across contact center metrics to identify agent behaviors and employs AI to provide insights on agent performance. A real-time view of individual performance drives employee engagement while gamification modules drive desired behaviors, leading to operational efficiencies.
More than just another visualization or gamification app, Startek Gamification is a performance management platform that uses data science to combine data visualization, behavior science and gamification.
A global CX solutions provider with 30 years’ expertise, Startek powers more than 500 million customer interactions every year. By combining our deep understanding of customer needs across industries with customer and agent data, brands can drive the agent behaviors that lead to the most positive customer outcomes.
Features
Expand agent expertise through personalized microlearning
Build an engaging, high-performance culture in both remote and onsite teams
Deliver in-the-moment feedback for better outcomes
Increase interaction between leaders and their teams
Impact
10%
reduction in average handle time (AHT)
10%
increase in first contact resolution (FCR)
5%
increase in customer satisfaction (CSAT)
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Startek® AI Coach
Deploy on-demand training and real-to-life simulations that fast-track agent learning
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Insights
Blog
Proactive customer service: Definition, benefits and strategies
Learn how proactive customer service improves satisfaction, reduces costs, and enhances retention with industry-specific examples and strategies.
February 2025
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Startek® India wins Golden Peacock HR Excellence award
Recognized for outstanding HR practices and commitment to employee experience.
February 2025
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Generative AI Contact Center: Revolutionize Customer Service
Discover how generative AI contact center solutions enhance efficiency, automate responses, and improve customer satisfaction at every touchpoint
February 2025
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Startek® India recognized for workplace excellence with ‘Happiest Places to Thrive for 2024’ award
Recognized for fostering a culture of happiness, inclusivity, and professional development.
February 2025
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Generative AI for telecom: Unlocking next-gen solutions
Explore how generative AI for telecom enhances efficiency, reduces costs, and elevates customer experience. Discover solutions tailored for your business.
February 2025
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Generative AI for media: Next-gen solutions
Discover top strategies to boost emotional engagement in customer support and drive superior outcomes. Enhance customer experiences with actionable insights.
January 2025
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Mastering emotional engagement for better customer support outcomes
Discover top strategies to boost emotional engagement in customer support and drive superior outcomes. Enhance customer experiences with actionable insights.
January 2025
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