Startek supports global banks, insurers, NBFCs and fintech brands across customer acquisition, onboarding, retention, collections, claims and support—powered by analytics, automation and 25+ languages across 13 markets.
40% of banking customers say poor CX would cause them to switch providers
Regulatory scrutiny (e.g., PCI-DSS, DPA, GDPR, RBI) demands embedded compliance
Consumers expect 24/7 support on chat, social, app and voice
Digital onboarding, KYC, and fraud prevention require speed + security
Insurers face pressure to improve persistency, claims turnaround & policyholder experience
improvement in First Call Resolution
improvement in NPS
improvement in Positive Sentiments
improvement in Service Level
improvement in Retention Rate
improvement in Sales Conversions
reduction in Escalation Cases
reduction in Customer Decay (Ultimate Churn)
Summarization, scripting, call wrap + policy reminders
Policy and product accuracy + empathy triggers
100% QA scoring + regulator audit traceability
Blended channel routing (chat, voice, SMS, WhatsApp)
Fraud suppression workflows
Claims processing, premium reconciliation, KYC automation
Regulated CX. Digitally scaled. Revenue-optimized.
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