Startek® South Africa: A hub of excellence

We are excited to introduce you to our original Startek^® hub in South Africa, a testament to our enduring expertise in nearshore and offshore solutions. This site, functional since 2000, embodies our operational strength, combining a vibrant work environment with top-tier compliance and a stellar client roster. 

Our Johannesburg office is a harmonious blend of innovative design and a people-focused approach that is recognized as an award-winning space for customer experience. 

A glimpse into our office

Work culture

Our work culture is built on values of integrity, innovation and inclusivity. We foster a collaborative environment where every team member’s voice is heard and valued. Regular team-building activities and professional development programs ensure our employees excel in their roles and grow personally and professionally. Our open-door policy encourages transparent communication, fostering a sense of community and mutual respect. This positive and dynamic atmosphere boosts employee satisfaction and drives our success. 

We believe in the power of diversity and inclusion. Our workforce includes a wide range of backgrounds and experiences, contributing to a rich and dynamic workplace. We support continuous learning and development, offering our employees access to cutting-edge training programs and career advancement opportunities. 

Compliance expertise and client success

Our Johannesburg hub is renowned for its scrupulous compliance standards, ensuring we meet and exceed industry regulations. This commitment to excellence earned us the trust of prestigious clients in diverse industries including Telkom, AIG, Suzuki, dsb.net and psi. Our robust workforce, equipped with specialized skills and extensive training, is dedicated to delivering exceptional customer experiences.  

Our clients’ success underscores our ability to handle their complex requirements with precision and efficiency. By leveraging local talent and expertise, we provide customized solutions that drive client success and satisfaction. 

Employee Happiness Quotient

Driving positive change

In our unwavering commitment to creating a lasting impact, Startek South Africa spearheaded initiatives that transformed lives and communities. Over the past five years, we've proudly recruited and trained 5,368 individuals from disadvantaged backgrounds, significantly contributing to local economies. With a focus on empowering youth, an impressive 77% of our hires are between 18 to 25 years old. Through strategic partnerships with government institutions and local bodies, we've organized hiring roadshows that drew the participation of almost 3,000 individuals from the local community, resulting in meaningful employment opportunities. Our dedication extends beyond recruitment, as evidenced by

Celebrating Startek South Africa's awards and achievements

At Startek South Africa, we pride ourselves on delivering exceptional service and innovative solutions. Our commitment to excellence has been recognized through numerous awards and achievements over the years. Here are some of our most notable accolades: 

Top sales partner by the second largest telco in 2023 

In 2023, Startek South Africa was honored as the top sales partner by the second-largest telecommunications company. This award is a testament to our outstanding sales performance, strategic partnership and unwavering dedication to meeting and exceeding our client's expectations. 

Customer Service Excellence Award by Toyota (Global) 

For an impressive ten consecutive years up until 2023, Startek South Africa has been awarded the Customer Service Excellence award by Toyota on a global scale. This consistent recognition highlights our commitment to providing unparalleled customer service and maintaining the highest standards of quality in every interaction. 

Best Customer Contact Centre Manager in BPO (Global, EMEA) - 2016 

In 2016, Renee, one of our esteemed team members, was awarded the Best Customer Contact Centre Manager in the Business Process Outsourcing (BPO) sector for the Europe, Middle East and Africa (EMEA) region. This accolade underscores the exceptional leadership and management skills that drive our team's success. 

Best Customer Contact Centre Outsourcer in BPO 

We are proud to have secured third place for Best Customer Contact Centre Outsourcer in the BPO industry. This achievement reflects our commitment to excellence in outsourcing services, ensuring our clients receive top-notch customer support and operational efficiency.  

HR Team of the Year by Institute of People Management (IPM) - 2019 

In 2019, our Human Resources team was recognized as HR Team of the Year by the Institute of People Management (IPM). This impressive award celebrated our HR team's dedication to fostering a positive work environment, promoting employee well-being and implementing innovative HR practices that support our organization's growth and success. 

These accolades are a testament to the hard work, dedication and excellence that define Startek South Africa. We are immensely proud of our achievements and are steadfastly committed to delivering outstanding service and solutions to our clients and their customers. 

Stay tuned for more stories and insights from our global network, showcasing the unique strengths and vibrant cultures of our different locations.